Privacy Policy

Effective Date: May 27, 2025

At Lowell Animal Hospital, your privacy is very important to us. This Privacy Policy explains how we collect, use, and protect the personal information you provide when you use our website or receive services from us. By visiting our website or engaging with our services, you agree to the practices described below.

1. Information We Collect

We may collect the following types of information from you:

• Personal Information: Your name, address, phone number, email address, and other contact details you provide when scheduling appointments, filling out forms, or communicating with us.

• Pet Information: Details about your pet’s health, medical history, and treatment to provide the best veterinary care.

• Payment Information: Payment details necessary to process transactions securely.

• Usage Data: Information automatically collected when you visit our website, such as IP address, browser type, pages visited, and time spent on our site, to improve your online experience.

2. How We Use Your Information

We use your information for the following purposes:

• To provide veterinary and grooming services to you and your pets.

• To communicate appointment reminders, test results, billing information, and important updates.

• To improve our services and website functionality.

• To comply with legal and regulatory requirements.

• To process payments securely.

3. How We Protect Your Information

Lowell Animal Hospital employs industry-standard security measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. We maintain secure servers and restrict access to your information only to authorized staff members.

4. Sharing Your Information

We do not sell or rent your personal information to third parties. We may share your information only in the following limited circumstances:

• With trusted third-party service providers who assist us in operating our practice, such as payment processors or lab partners, under strict confidentiality agreements.

• When required by law, such as to comply with a court order or legal investigation.

• In case of an emergency involving your pet’s health, we may share relevant information with veterinary specialists or emergency facilities.

5. Cookies and Tracking Technologies

Our website uses cookies and similar technologies to enhance your browsing experience, analyze website traffic, and improve our services. You can choose to disable cookies through your browser settings; however, this may limit some website features.

6. Your Rights and Choices

You have the right to:

• Access, update, or correct your personal information.

• Request the deletion of your personal data, subject to legal and medical record retention requirements.

• Opt-out of receiving marketing communications at any time by contacting us or clicking unsubscribe links in emails.

To exercise these rights or ask any questions about your personal data, please contact us using the information below.

7. Children’s Privacy

Our services are intended for pet owners and are not directed at children under the age of 13. We do not knowingly collect personal information from children under 13. If you believe we have collected such information, please contact us so we can delete it.

8. Changes to This Privacy Policy

Lowell Animal Hospital may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We encourage you to review this page periodically. Continued use of our services or website after changes indicates your acceptance of the updated policy.

Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or your personal information, please contact us:

Lowell Animal Hospital
17615 Morse St
Lowell, IN 46356
Phone: (219) 300-2148
Email: office@lowellanimalhospital.com

Thank you for trusting Lowell Animal Hospital with your pet’s care and your personal information.